Frequently asked questions
Does Bettawise sell live betta fish?
No. Bettawise does not sell or ship live animals. We only offer betta-specific care products, educational resources, and accessories that promote the health and enrichment of your fish.
What kind of products do you offer?
We specialize in betta-specific items like tank accessories, enrichment tools, feeding solutions, and wellness products. Our offerings are designed to improve the quality of life for bettas in captivity.
Are your products safe for bettas?
Yes. Every product we carry is carefully selected and tested with betta safety in mind. We prioritize materials that are non-toxic and suitable for freshwater environments.
Do your products come with instructions?
Yes. Many of our enrichment products and feeding tools come with basic usage guidance. We also include setup tips and best practices on our blog.
How do I track my order?
Once your order is shipped, you'll receive a tracking link via email. Please allow 24–48 hours for tracking info to update after shipment.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Can I use your accessories in a community tank?
Many of our items can be used in community tanks, but Bettawise is optimized for single betta habitats. Always research compatibility before introducing bettas to shared environments.
I’m new to bettas. Do you have care guides?
Absolutely! Check out our New to Bettas? blog series for step-by-step guides, troubleshooting tips, and enrichment ideas.
Can I request a product or make a suggestion?
We love hearing from our community! Drop us a message through our Contact Us page with your ideas or feedback.
Do you offer discounts or promos?
Yes! Join our email list for early access to sales, educational content, and members-only discount codes.